3/20/2023 0 Comments Logitech support unifying software![]() ![]() If these recommendations do not help please let me know. (If using a third party C cable it may prevent the dock from communicating with the Thunderbolt controller properly.) I also recommend to ensure you’re using the provided Thunderbolt 3 cable the dock shipped with if not already doing so. I recommend to try the following Thunderbolt 3 firmware update to see if there is any improvement with the behavior: (Please note, I do see the Thunderbolt 3 controller detected OK in the diagnostics.) It is possible this may be related to the USB device problems with the dock and may also explain why the dock is not being detected by the Thunderbolt 3 controller. Looking at the diagnostics I see your system is one affected by a potential problem with its Thunderbolt 3 controller: Thank you for the information and for sending the diagnostics. Thanks again for contacting Plugable support and best wishes! Please don’t hesitate to let us know of other questions. ![]() When emailing us the diagnostics results please mention ticket #369569 in the subject line, do not post them here. ![]() Please plug the dock into your computer, then go to this page and follow the instructions there: If the dock is already authenticated on the T490 and the Unifying receiver is still not working, we have a troubleshooting tool that helps us find out what is going on in situations like this. ![]() If unfamiliar with Thunderbolt authentication see here: I ask because sometimes the Thunderbolt 3 dock must first be authenticated (approved) in the Thunderbolt Control Center software before USB devices, Ethernet, and audio can function. It is very interesting to hear that another computer worked with the Unifying receiver and dock without issue.įor your T490 where this is not working, do you know if other USB devices work OK and that it’s just the Unifying receiver with the issue? Or do no USB devices work? You mentioned “I’ve tried to connect another Lenovo laptop Yoga C940-14IIL and it works well with Unifying adapter via dock station” Logitech Unifying Software is a software tool for connecting and managing Logitech wireless peripheral which use Logitechs proprietary 'Unifying' devices such as mice, keyboards or gaming controllers. Thank you for contacting Plugable support! Sorry to hear about this issue. ![]()
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